The Terms We Work Under

These terms apply to cleaning services provided by Unified Ventures Pty Ltd (ABN 79 672 010 945) operating as Easy Local Cleaners, and to your use of this website. By booking a clean with us, you agree to them.

If we've given you a written quote, the details in that quote apply alongside these terms. Where the two disagree, the quote wins.

Quotes are based on the information you give us — the size and condition of the property, the service you need, and anything else you tell us when you book.

If the property turns out to be materially different from what was described, we'll talk to you about it before we start rather than surprise you on the day. You can go ahead at the revised price, or cancel.

Quotes are estimates until confirmed, and are not held open indefinitely. Prices include GST unless we've said otherwise.

A booking is confirmed once we've agreed a date and time with you. You need to make sure that:

• we can get into the property at the agreed time — keys, codes, or someone to let us in;
• the power and running water are connected;
• the property is empty of personal belongings and rubbish, unless we've agreed otherwise; and
• we can park reasonably close, or you've told us in advance if parking is difficult or paid.

If we can't get in, or the power or water isn't on, we may not be able to do the job. In that case a call-out charge may apply.

What a standard clean covers depends on the service you book, and is set out on that service's page. Each service page also lists what a standard clean does not include — ceilings, exterior windows and walls, outdoor areas, permanent stains, pet odours, mould removal, rubbish removal, and moving heavy items, among others.

If your property needs anything beyond a standard clean, tell us when you book and we'll quote it properly.

See what each service covers →

Some work sits outside the standard price. For furnished properties, additional charges apply where the furniture itself needs cleaning — this includes white goods cleaning (fridge, microwave, washing machine and dryer), sofa steam cleaning, and mattress steam cleaning.

Add-ons like carpet steam cleaning, garage cleaning and external flyscreens are quoted separately and are only included if they're on your booking.

We back every end of lease clean. If your property manager flags something within 48 to 72 hours of the clean, we'll come back and fix it at no charge.

The guarantee applies where:

• the issue is with work that was part of the clean you booked;
• you tell us within the 48 to 72 hour window; and
• the property hasn't been occupied, moved into, or cleaned by someone else since we finished.

To be clear about what this is: we guarantee the standard of our clean, and we'll return to fix it. We can't guarantee that your agent or landlord will release your bond, because that decision isn't ours and can turn on things that have nothing to do with cleaning — damage, repairs, rent, or items left behind.

If you need to cancel or move a booking, let us know as early as you can and we'll do our best to accommodate it.

If a cancellation fee would apply to your booking, we'll tell you before you confirm it. We won't charge you a fee you weren't told about up front.

Payment terms — whether a deposit is needed to hold the booking, when payment is due, and how you can pay — are set out in your quote or invoice. If anything about payment isn't clear, ask us before you book and we'll spell it out.

We carry public liability insurance across all the work we do, and police-checked staff are available on request.

If we damage something while we're working, tell us as soon as you notice and we'll make it right. We ask that you report it within the same 48 to 72 hour window as the guarantee, so we can see the damage and deal with it properly.

We are not responsible for:

• pre-existing damage, wear and tear, or marks that can't be removed without damaging the surface;
• damage caused by an underlying fault in the item or surface itself;
• items that are broken, unstable or already damaged before we arrive; or
• valuables or cash left out in an unoccupied property.

Subject to your rights under the Australian Consumer Law, our liability for any claim is limited to re-performing the cleaning service or refunding what you paid for it.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits, excludes or modifies those guarantees, and where anything here conflicts with them, the Australian Consumer Law applies.

You're entitled to have services provided with due care and skill and within a reasonable time. If a service fails to meet a consumer guarantee, you may be entitled to a remedy — including cancelling the service and getting a refund for the unused portion, or compensation for a reasonably foreseeable loss.

We handle the personal information you give us in line with our Privacy Policy.

We may update these terms from time to time. The version that applies to your booking is the one published on this page when you book, and the date at the top tells you when it last changed.

These terms are governed by the laws of Victoria, Australia.

Unified Ventures Pty Ltd operating as Easy Local Cleaners
ABN 79 672 010 945
Cranbourne, Victoria

Email: hello@easylocalcleaners.com.au
Phone: 0485 828 567