How We Handle Your Information

This website is run by Unified Ventures Pty Ltd (ABN 79 672 010 945) operating as Easy Local Cleaners. We are a cleaning business based in Cranbourne, Victoria, servicing Melbourne CBD, the East, South East and Bayside suburbs.

This policy explains what personal information we collect through this website, why we collect it, and what we do with it. It applies to this website and to enquiries made through it.

We only collect what you type into one of our forms. Depending on which form you use, that is:

• Your name — so we know who we're talking to.
• Your phone number — so we can call you back.
• Your email address — for the quote and confirmation. Optional on the short quote form.
• Your suburb — to confirm we service your area and price the job.
• The service you're after, and your preferred date if you give one.
• Your company name, for commercial enquiries.
• Whether you also need a removalist.
• Anything you write in the message or details field — please don't include sensitive information here, such as health or financial details.

We do not ask for, and have no way to collect, payment card details through this website.

To respond to your enquiry: to prepare a quote, arrange a booking, and contact you about the work. We may also use your contact details to follow up on a quote you asked for.

We do not sell your information, and we do not pass it to third parties for their own marketing.

This website does not set cookies, and it does not load any analytics, advertising or social media tracking scripts. There is no tracking pixel, no advertising tag, and no third-party JavaScript on these pages.

Our hosting provider records standard server logs, including IP addresses, for security and to keep the site running.

We use two service providers to run this website:

• Cloudflare hosts the website and delivers it to your browser.
• Resend delivers the enquiry email to us and the confirmation email to you.

Both providers operate infrastructure outside Australia, so your information may be processed or stored overseas, including in the United States. We may also disclose information where we are required to by law.

This website has no customer database. When you submit a form, the details are emailed to us and are not otherwise stored by the site. Your enquiry then lives in our business email account, and in our booking and invoicing records if the job goes ahead.

The site is served over HTTPS, so what you submit is encrypted in transit. We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access, but no method of transmission or storage is completely secure.

We keep enquiry and job records for as long as we need them to provide the service, deal with any follow-up or dispute, and meet our record-keeping and tax obligations.

Once we no longer need it, we delete it or stop using it.

You can ask us what personal information we hold about you, ask us to correct it if it's wrong, or ask us to delete it. Email hello@easylocalcleaners.com.au or call 0485 828 567 and we'll help.

We may need to confirm who you are before we act on the request, and there are some records we have to keep even after a request to delete — tax records, for example.

If you think we've mishandled your personal information, contact us first at hello@easylocalcleaners.com.au. We'll look into it and come back to you.

If you're not satisfied with how we've handled it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The current version is always the one published on this page, and the date at the top tells you when it last changed.

Unified Ventures Pty Ltd operating as Easy Local Cleaners
ABN 79 672 010 945
Cranbourne, Victoria

Email: hello@easylocalcleaners.com.au
Phone: 0485 828 567